Restaurant waitlist management made simple
Modern queue management software with SMS notifications. Perfect for busy restaurants looking to reduce wait times and improve customer experience.
No credit card required • Cancel anytime • 5-minute setup
Stop losing customers to long waits
Crowded lobbies, frustrated guests, and manual tracking are costing you money. WaitQ helps restaurants manage queues efficiently, keep customers informed, and maximize table turnover.
Crowded lobbies
Guests leave when they see the crowd
Manual tracking
Paper lists and confusion at the host stand
Inaccurate wait times
Guests complain about misleading estimates
Lost revenue
Walk-aways mean empty tables
WaitQ solves all of this with one simple platform
Everything you need for restaurant queue management
Powerful features designed specifically for restaurants
SMS Notifications
Automatic text messages keep guests informed. No app downloads required.
Real-Time Queue
See who's waiting, who's next, and manage your entire waitlist in real-time.
Accurate Wait Times
Smart estimates based on historical data and current queue length.
Multi-Location
Manage multiple restaurant locations from a single dashboard.
Public Display
Show current wait times on a TV screen at your entrance.
Self-Service Kiosk
Let guests add themselves to the waitlist via tablet or QR code.
Analytics & Insights
Track peak hours, average wait times, and customer patterns.
Easy Setup
No hardware installation. Works on devices you already have.
How it works
Get started in minutes with our simple 3-step process
Add guests to the waitlist
Your host adds walk-ins with their name and phone number. Takes just seconds per guest.
Guests get notified
Automatic SMS with estimated wait time and a link to track their position in real-time.
Seat with one tap
When a table is ready, notify the guest and mark them as seated. Simple and fast.
Average setup time: 5 minutes
Proven results for restaurants
See the impact on your operations and bottom line
-35%
Walk-aways
Guests stay when they're informed
+20%
Table turnover
Faster seating, more covers per night
4.8★
Customer satisfaction
Better experience = better reviews
-50%
Host workload
Automation frees up your team
Built for every type of restaurant
From fine dining to fast-casual, WaitQ adapts to your needs
Fine Dining
Elegant waitlist management for upscale restaurants
Casual Dining
Handle high volume with ease during peak hours
Fast-Casual
Quick service with accurate wait time estimates
Cafes & Brunch
Manage weekend rushes without the chaos
Built for restaurants — and ready to scale with you.
Simple, transparent pricing
Plans that grow with your restaurant. No surprises, no hidden fees.
Starter
Perfect for small restaurants
$19/mo
- 200 SMS / month
- 1 location
- Real-time queue
- Basic analytics
Pro
For busy restaurants
$49/mo
- 1,000 SMS / month
- 3 locations
- Advanced analytics
- Priority support
Business
For restaurant chains
Custom
- Unlimited SMS
- Unlimited locations
- Custom integrations
- Dedicated support
Frequently asked questions
How long does it take to set up WaitQ?⌄
Most restaurants are up and running in under 5 minutes. Simply create an account, add your location, and start accepting guests. No hardware installation or technical expertise required.
Do my customers need to download an app?⌄
No. Customers receive SMS text messages with a link to track their place in line. They can view their status from any web browser without downloading anything.
Can I use WaitQ on multiple devices?⌄
Yes. WaitQ works on phones, tablets, and computers. Your entire team can access the waitlist simultaneously from any device with an internet connection.
Does WaitQ work for multiple restaurant locations?⌄
Absolutely. WaitQ supports unlimited locations on our Business plan. Manage all your restaurants from a single dashboard with location-specific analytics.
How are SMS messages charged?⌄
SMS messages are included in your plan. The Starter plan includes 200 SMS per month, and the Pro plan includes 1,000 SMS per month. Additional messages can be purchased as needed.
Can I customize the messages sent to customers?⌄
Yes. Messages automatically include your restaurant name, the customer's ticket number, and estimated wait time. You can also enable WhatsApp notifications for international customers.
What happens if a customer doesn't show up?⌄
You can mark guests as 'no-show' with one tap. WaitQ tracks no-show rates in your analytics to help you identify patterns and optimize your operations.
Can customers join the waitlist remotely?⌄
Yes. Enable kiosk mode to let customers add themselves via a tablet at your entrance, or share a QR code for remote check-in before they arrive.
Is there a free trial?⌄
Yes. Start with our Starter plan at $19/mo with no credit card required. Cancel anytime with no long-term commitment.
What kind of analytics does WaitQ provide?⌄
WaitQ provides real-time analytics including average wait times, peak hours, customer volume, no-show rates, and hourly trends. All data is available in an easy-to-read dashboard.
Ready to transform your restaurant's waitlist?
Join restaurants using WaitQ to reduce wait times, improve customer satisfaction, and increase revenue.
No credit card required • 5-minute setup • Cancel anytime