Question 1

Does WaitQ really allow unlimited visitors and waitlists?

Accepted Answer

Yes. Every WaitQ plan includes unlimited visitors, bookings and queues, with no overage fees and no surprises on your bill. There is a server maximum rate so fair usage applies for high-volume events or activations. If you're planning something at that scale, contact us for a custom quote.

Question 2

Can I use WaitQ for free?

Accepted Answer

Yes. We offer a 7-day free trial with access to all features. After the trial, choose the plan that best fits your business to continue using WaitQ.

Question 3

Do I need a credit card to start the trial?

Accepted Answer

No. You will only need to enter your credit card details at the end of the trial, when you choose the plan that is a better fit to your business.

Question 4

Is there a setup or admin fee?

Accepted Answer

No. WaitQ doesn't charge any initial fees.

Question 5

What is the difference between Starter, Grow, and Business?

Accepted Answer

Starter is built for small businesses looking to optimize their operation. Grow gives busier businesses more capacity and fewer headaches. Business is for multi-location operators looking to run their business efficiently.

Question 6

What counts as an SMS or WhatsApp notification?

Accepted Answer

1 notification credit = 1 SMS or WhatsApp message sent. If a customer receives both a confirmation message and a call notification, that uses 2 credits.

Question 7

Which countries does SMS and WhatsApp work in?

Accepted Answer

WaitQ supports SMS and WhatsApp notifications in most of Europe, North America, and selected countries in Asia and Latin America. If you're unsure whether your country is supported, contact us before subscribing.

Question 8

What happens if I run out of SMS or WhatsApp notifications?

Accepted Answer

You can purchase additional notifications at any time under the "Subscription" page in your account. These roll over monthly and are only used after your plan's monthly allowance is exhausted. Notification costs vary by country. 
Please contact us if you wish to know the exact rate for your location or if you'd like a custom, hands-off solution.

Question 9

Do I need to buy new hardware?

Accepted Answer

No. WaitQ works on any devices you already use.

Question 10

Is there a contract or minimum commitment?

Accepted Answer

No contracts. You can cancel anytime. We do provide, however, a discounted rate if you purchase WaitQ annually.

Question 11

What if I need to use WaitQ at an event for just a few days?

Accepted Answer

We offer custom solutions for short-term, high-traffic events. Please contact us with your expected visitor volume to get a custom quote tailored to your needs.

Feature	Starter	Grow	Business
Key functionalities
Waitlists	Unlimited	Unlimited	Unlimited
Bookings/Appointments	Unlimited	Unlimited	Unlimited
Guest lists		Unlimited	Unlimited
Capacity
Customers	Unlimited	Unlimited	Unlimited
Staff accounts	5 staff accounts	20 staff accounts	Unlimited
Locations included	1 location	2 locations	5 locations
Additional locations		$20/month each	$20/month each
Customers
Email notifications	Unlimited	Unlimited	Unlimited
SMS/WhatsApp notificationsSupported countries	100 included / month	400 included / month	1000 included / month
Buy additional notifications
Customer history	30 days	60 days	90 days
Analytics	30 days	60 days	90 days
Features
Business check-in page
QR code check-in
Public display / Kiosk support
Multi-language support
Estimated waiting time
Brand customization
Custom form fields
Support
Email support	Standard	Standard	Priority
Onboarding call			Included

Unlimited customers. Simple pricing.

Starter

Grow

Business

Flexible pricing for any scenario

Need more locations or features?

Running an event?

Compare our plans in detail

One extra customer who stays covers your WaitQ plan

Stop letting revenue walk out the door