The digital waitlist that keeps customers in the loop
WaitQ gives every walk-in customer a real-time view of their place in line, from their own phone. No paper, no hovering at the door.
How our digital waitlist works
Step 1: Check-in
Customers join from their phone by scanning a QR code, clicking a link, or at your kiosk. No apps.
Step 2: Waiting room
Customers get a wait time estimate at a virtual waiting room, staying in the loop even if they step away.
Step 3: Seat with one tap
When you're ready, tap to notify them. They get a message, you get a smooth handoff.
Pick how people join your waitlist
Some customers prefer self-service, others want to speak to a host. WaitQ supports both.
Host-managed check-in
Staff adds the customer at the door with their service preference, marking them as a priority if need be. Full control.
Self-serve check-in
For more efficiency, let customers check-in autonomously via a QR code at your entrance, a kiosk, or a link shared on website or socials.
Set up your waitlist your way
- Form fieldsMark name, phone, email, party size, and preferences on or off.
- Custom preferencesAdd your own seating and service options so customers can follow their preference.
- NotificationsSet WhatsApp, SMS, or email as the default per waitlist.
- Multiple locationsWaitQ supports multiple waitlists across different locations. Each gets its own settings.
The modern queuing system that increases walk-in revenue.
No special equipment. No training. No app downloads.
Switch on the display options right for your business
Public display
Show the live queue on any TV or tablet
Estimated wait time
Customers always know how long until their turn
Priority customers
Flag VIP guests for differentiated service
Customer names
Show or hide names based on privacy preferences
Kiosk
Dedicated screen where customers check-in themselves
Takeaway mode
Assign each customer an order number at check-in
The waitlist is virtual, but the gains are real
Keep hosts calm and the floor moving
- See who's waiting and who's next in a glance
- Less time handling the line and more time focusing on great customer service.
- Send “ready” texts and reduce walk-aways
Customers queue, but without queuing
- Anyone can add themselves to the list from their phone or at your kiosk
- Provide honest wait times that update in real time
- Better experience with lower perceived wait times
Smarter queue management starts here
Calm waits mean happier customers, more walk-in business and better reviews.
5-minute setup • Free 14-day trial • Cancel anytime