The digital waitlist that keeps customers in the loop
Turn waitlists into warm welcomes. WaitQ turns your physical queue into a virtual waitlist that updates in real time.
How our digital waitlist works
Step 1: Check-in
Customers can check-in autonomously in their devices via QR code, link, or at a physical kiosk.
Step 2: Waiting room
Customers get an wait time estimate at a virtual waiting room, staying in the loop even if they step away.
Step 3: Seat with one tap
When it’s their turn, tap to notify the guest and mark them as seated. On to the next customer!
Pick how people join your waitlist
Some customers prefer self-service, others want to speak to a host. WaitQ supports both.
Host-managed check-in
Staff adds guests at the door with name, phone number, and group size. Full control, zero friction.
Self-serve check-in
For higher efficiency, let customers check-in autonomously via a public link shared by QR code, website, physical kiosk, or socials.
Customize your waiting experience to fit your workflow
- Multiple join methodsWith self check-in enabled, people can join the waitlist through any device or kiosk.
- Customize the waitlist fieldsChoose between customer name, phone number, email, group size and preferences. You decide.
- Prevent abouse outside of working hoursDefine working hours for each location and all the waitlists for those locations will follow.
- Multiple locationsWaitQ supports multiple locations. You can also create multiple waitlists for each location, depending on your use case.
The modern waitlist every customer wants to join.
No app downloads. No credit cards.
The waitlist is virtual, but the gains are real
Keep hosts calm and the floor moving
- See who's waiting and who's next in a glance
- Less time handling the line and more time focusing on great customer service.
- Send “table ready” texts and reduce walk-aways
Customers queue, but without queuing
- Anyone can add themselves to the list from their phone or at your kiosk
- Customers get honest wait times that update in real time
- Better experience with lower perceived wait times
Smarter waitlist management starts here
Calm waits mean happier guests, better reviews, and more tables turned.
No credit card required • 2-minute setup • Cancel anytime