WaitQ: The Qwaiting alternative for SMBs
WaitQ gives you digital check-in, real-time queue control, and unlimited visits on a flat monthly rate. Built for walk-in businesses, priced for them too.
5-minute setup • No app downloads • Unlimited visits
Why switch from Qwaiting?
To be fair, Qwaiting can be a good fit for larger operations that need digital signage, appointment booking, and multi-channel integrations across several locations. Their enterprise clients speak for themselves.
However, if you're a small or medium walk-in business, the math doesn't work in your favour. Qwaiting starts at $199/month per location with no meaningful entry-level tier for a single-location operation. Walk-ins and appointments run as separate flows, so your team manages two views instead of one. There's no WhatsApp support, which matters in markets where SMS open rates trail WhatsApp by a wide margin.
Qwaiting vs WaitQ at a glance
Qwaiting
Enterprise-oriented
Built for banks, hospitals, and government offices and even Changi Airport.
No WhatsApp notifications
Qwaiting supports SMS and email but has no WhatsApp support.
Limited customization
Qwaiting's customer-facing screens offer basic branding options.
Feature-heavy setup
Multiple modules, digital signage configuration, and appointment setup mean more setup and training time. A burden if you don't use all of it.
$199/month per location
Entry plan starts at $199/month per location with higher tiers at $249 and $349. Annual pricing available but the base cost remains high for single-location businesses.
WaitQ
Focus on SMBs
Designed for restaurants, salons, barbershops, and clinics where customers arrive at the door and need to be served fast.
Whatsapp, SMS and email notifications
WaitQ covers Whatsapp, the primary messaging channel in most of SEA.
Yours to brand
WaitQ's public display and check-in flow can be customised with your logo and colours on any plan.
Live in 5 minutes
QR code, live queue view, and staff notifications work out of the box on any device. No hardware, no training, no onboarding call.
$27/month billed annually, unlimited visits
Starts at $27/month when billed annually with unlimited visits. All plans include SMS and WhatsApp credits. Cost stays flat regardless of how busy you get.
When to choose WaitQ over Qwaiting?
You want simple notifications
Qwaiting supports SMS and email notifications but no Whatsapp. WaitQ includes SMS, WhatsApp, and email on every plan, ready to use from day one.
You want to be live today, not next week
Qwaiting's feature depth comes with setup complexity. WaitQ takes 5 minutes: create a location, print your QR code, and your queue is open. No configuration, no onboarding call.
You want actual SMB pricing
Qwaiting says it serves small businesses. Its pricing starts at $199/month per location. WaitQ starts at $27/month when billed annually with unlimited visits included. The product is built for your size, and so is the bill.
Why walk-in businesses switch to WaitQ
Unlimited customers
Every plan of WaitQ comes with unlimited queue entries and waitlists. We don't cap your well-earned growth.
Public display
Display waiting times on any device: TVs, tablets or phones without the need for new hardware.
Self-service kiosk
Customers check themselves in via QR code, no app to download, no staff needed at the door.
Virtual waiting room
Customers see their position in the queue in a virtual waiting room, fully customized with your branding.
Valuable wait data
Real-time insights improve service and historical data informs long-term operations.
Setting up WaitQ takes 5 minutes
Leave the visit caps behind and embrace a more flexible, intuitive system to manage your queue.
Check in customers in a breeze
Customers scan a QR code and join from their phone. No app, no front desk bottleneck, no hardware to install.
Manage your queue
See who's waiting, tap to call the next person, and send a notification in one move. No complicated setup, no daily PIN resets.
Notify their turn
SMS, WhatsApp, or email: customers wait wherever they want and come back when it's their turn.
Choose the plan that fits your operation
Start a 7-day free trial today. No credit card required.
Starter
For small businesses looking to optimize their operation
- 1 business location
- Unlimited waitlists
- Unlimited reservations
- Unlimited customer visits
- 5 staff accounts
- Unlimited email notifications
- 100 SMS/WhatsApp credits included
- 30 days Analytics & customer history
- Kiosk & QR code check-in
Grow
RecommendedFor busier businesses that need more capacity and fewer headaches
- 2 business locations included
- Unlimited waitlists
- Unlimited reservations
- Unlimited customer visits
- 20 staff accounts
- Unlimited email notifications
- 400 SMS/WhatsApp credits included
- 60 days Analytics & customer history
- Kiosk & QR code check-in
Business
For multi-location operators looking to run their business efficiently
- 5 business locations included
- Unlimited waitlists
- Unlimited reservations
- Unlimited customer visits
- Unlimited staff accounts
- Unlimited email notifications
- 1000 SMS/WhatsApp credits included
- 90 days Analytics & customer history
- Kiosk & QR code check-in
- Priority support
Replace Qwaiting before your next busy day
The queue doesn't stop moving. Neither should your business.
5-minute setup • No app downloads • Unlimited visits