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The digital queue system that keeps customers in the loop

Manage walk-in guests with ease and give them a real-time status of their place in line, from their own phone. A smoother waiting experience without paper or any app downloads.

Start your waitlist free
The digital queue system that keeps customers in the loop

How WaitQ’s digital queue system works

Customers check in remotely or in-person, track their spot live, and get notified the moment it's their turn. Try it for yourself.

Barbershop entrance with a WaitQ QR code sign
Customer ticket page on a phone showing their place in lineStaff walk-in queue on a tablet

Let your guests wait anywhere

Open this page on a computer or tablet to try the live demo, or start your own queue free.

What is a digital queue?

A digital queue, also called virtual queue, is software that replaces a paper list, ticket machine or physical line with a queue customers join from their phone. They check in by QR code, link or kiosk from their phone, see their position and estimated wait time. Customers don't need to stand in line: they can explore nearby shops, or grab a coffee, until staff notifies them it's their turn on a real-time dashboard. A digital queue reduces perceived wait times and walk-aways.

Your queue, from check-in to called

Customers join from their phone and wait wherever they like until you call them back. Your team runs every queue from a browser, and the reports show where waits built up and who walked away.

Check in customers fast1

Check in customers fast

They join from their phone with QR code, a kiosk or your desk, on a check-in page that carries your brand.

Set up your check-in page
You run the queue internally...2

You run the queue internally...

... and each customer sees their place and estimated wait. A TV screen can show the whole line.

How the virtual waiting room works
Notify customers when it's their turn3

Notify customers when it's their turn

Send a push notification, text, or an email the moment you're ready to receive your new customer.

See all notification options
Turn wait data into decisions4

Turn wait data into decisions

Peak hours, wait times and walk-aways for every queue show where you need more hands.

Explore wait analytics

Set up your queue your way

  • Custom form fields
    Switch standard fields (name, phone, email, party size, etc) on or off and add your custom ones.
  • Notifications
    Set push notifications, text (WhatsApp, SMS), or email as the default per queue.
  • Display features
    Enable features like QR code check-in, kiosk and public display to let people join your queue.
Set up your queue your way

The modern queuing system that increases walk-in revenue.

No special equipment. No training. No app downloads.

Try WaitQ for free
Show on any screen, no hardware to set up

Show on any screen, no hardware to set up

WaitQ's display runs in a browser, so your live queue can show up on a TV or tablet, with nothing to install or wire in.

What's included in WaitQ's digital queue

Custom check-in fields

Turn the standard fields (name, phone, email, party size) on or off and add your own.

Estimated wait times

Customers see an estimate that updates as the queue moves.

Priority customers

Flag VIP guests for differentiated service

Name privacy

Show or hide names based on privacy preferences.

Services and staff

Display the services or professionals each person is queueing for.

Geofencing

Only let customers join when they're nearby.

The queue is virtual, but the gains are real

Keep hosts calm and the floor moving
For managers

Keep hosts calm and the floor moving

  • See who's waiting and who's next in a glance
  • Less time handling the line and more time focusing on great customer service.
  • Run separate queues for different services, counters or staff, each with its own wait time
Customers queue, but without queuing
For customers

Customers queue, but without queuing

  • Anyone can add themselves to the list from their phone or at your kiosk
  • Provide honest wait times that update in real time
  • Better experience with lower perceived wait times

Smarter digital queues start here

Calm waits mean happier customers, more walk-in business and better reviews.

Put your queue liveSee pricing

Digital queue management FAQs

What is a digital queue?

A digital queue is a queue customers join from their own phone instead of standing in a physical line. They check in by QR code or link, see their live position and estimated wait, and get a notification when it's their turn. WaitQ runs digital queues in the browser, so customers don't download anything.

Is a digital queue the same as a virtual queue?

Yes. Digital queue and virtual queue describe the same system: customers hold their place on their phone and wait wherever they like until they're called. Some use "digital queue" for the operator side and "virtual queue" for the customer experience. Learn more about virtual queue software.

Do customers need to download an app to join the queue?

No. Customers join by scanning a QR code or tapping a link, no app download required. Everything runs in their phone's browser, from joining the queue to getting notified when it's their turn.

What hardware does a digital queue system need?

WaitQ needs no special hardware. Staff run the queue on any phone, tablet or computer, and you can optionally show the queue on a TV or turn a tablet into a self check-in kiosk.

Can I run multiple queues for different services at the same location?

Yes. You can set up separate queues for different services, counters, or departments within the same location, each with its own live status and wait time. Customers check into the right queue directly, and your team manages all of them from one dashboard.

What happens if customers step away or don't show up?

Customers aren't tied to a physical spot in the queue, so they can step away and still get notified when it's their turn. If someone doesn't respond or turn up, your team can skip them and move on to the next customer, and it's tracked as a walk-away in your reporting.

How much does a digital queue system cost?

WaitQ starts from $27/month billed annually, with unlimited customer visits on every plan. See pricing for each plan and how WaitQ compares in our best queue management systems roundup.

What queue analytics does WaitQ track?

WaitQ tracks wait times, queue volume, walk-aways, and peak hours for each location, updated in real time. You can use this data to spot your busiest periods and adjust staffing before a queue gets long enough to cost you customers.

What can I customize in my queue?

You can control what shows on WaitQ's public queue display, including estimated wait time, customer names or initials, and priority flags for VIP guests. You can also add your own logo and colors, so the display matches your brand instead of looking like generic software.