The digital queue that keeps customers in the loop
Manage walk-in guests with ease and give them a real-time status of their place in line, from their own phone. A smoother waiting experience without paper or any app downloads.
Manage queues effortlessly and notify guests with a single tap
How the digital queue works in WaitQ
Check-in
Customers join from their phone by scanning a QR code or through your public check-in page.
Waiting room
Customers get a wait time estimate at a virtual waiting room, staying in the loop even if they step away.
Notification
When you're ready, tap to notify them. They get a message, you get a smooth handoff.
Set up your queue your way
- Custom form fieldsSwitch standard fields (name, phone, email, party size, etc) on or off and add your custom ones.
- NotificationsSet WhatsApp, SMS, or email as the default per waitlist.
- Display featuresEnable features like QR code check-in, kiosk and public display to let people join your queue.
The modern queuing system that increases walk-in revenue.
No special equipment. No training. No app downloads.
Switch on the display options right for your business
Public display
Show the live queue on any TV or tablet
Estimated wait time
Customers always know how long until their turn
Priority customers
Flag VIP guests for differentiated service
Customer names
Show or hide names based on privacy preferences
Geofencing
Enable so customers only join a queue when they're nearby
Takeaway mode
Assign each customer an order number at check-in
The queue is virtual, but the gains are real
Keep hosts calm and the floor moving
- See who's waiting and who's next in a glance
- Less time handling the line and more time focusing on great customer service.
- Send “ready” texts and reduce walk-aways
Customers queue, but without queuing
- Anyone can add themselves to the list from their phone or at your kiosk
- Provide honest wait times that update in real time
- Better experience with lower perceived wait times
Smarter queue management starts here
Calm waits mean happier customers, more walk-in business and better reviews.
5-minute setup • Free 7-day trial • Cancel anytime