The digital queue that keeps customers in the loop
WaitQ gives every walk-in customer a real-time view of their place in line, from their own phone. No paper, no hovering at the door.
How our digital queue works
Step 1: Check-in
Customers join from their phone by scanning a QR code, clicking a link, or at your kiosk. No apps.
Step 2: Waiting room
Customers get a wait time estimate at a virtual waiting room, staying in the loop even if they step away.
Step 3: Seat with one tap
When you're ready, tap to notify them. They get a message, you get a smooth handoff.
Set up your queue your way
- Form fieldsMark name, phone, email, party size, and preferences on or off.
- Optional geofencingEnable geofencing so customers only join a queue when they're nearby.
- NotificationsSet WhatsApp, SMS, or email as the default per waitlist.
- Multiple locationsWaitQ supports multiple queues across different locations. Each gets its own settings.
Pick how people join your queue
Some customers prefer self-service, others want to speak to a host. WaitQ supports both.
Host-managed check-in
Staff adds the customer at the door with their service preference, marking them as a priority if need be. Full control.
Self-serve check-in
For more efficiency, let customers check-in autonomously on your branded check-in page, a QR code at your entrance, or a kiosk.
The modern queuing system that increases walk-in revenue.
No special equipment. No training. No app downloads.
Switch on the display options right for your business
Public display
Show the live queue on any TV or tablet
Estimated wait time
Customers always know how long until their turn
Priority customers
Flag VIP guests for differentiated service
Customer names
Show or hide names based on privacy preferences
Kiosk
Dedicated screen where customers check-in themselves
Takeaway mode
Assign each customer an order number at check-in
The queue is virtual, but the gains are real
Keep hosts calm and the floor moving
- See who's waiting and who's next in a glance
- Less time handling the line and more time focusing on great customer service.
- Send “ready” texts and reduce walk-aways
Customers queue, but without queuing
- Anyone can add themselves to the list from their phone or at your kiosk
- Provide honest wait times that update in real time
- Better experience with lower perceived wait times
Smarter queue management starts here
Calm waits mean happier customers, more walk-in business and better reviews.
5-minute setup • Free 7-day trial • Cancel anytime