Efficient queue management for hotels and resorts
Keep breakfast, front desk, spa and activities running smoothly, and give guests one less thing to wait on. All without extra hardware or app downloads.
Unlimited guests • No app downloads • No new hardware
Welcome a better way to manage real-time guest flow, without clipboards or guesswork.
How digital queuing works at hotels with WaitQ
A smart, modern experience for your guests.
Join a list
Guests join any queue in your hotel through QR code or links to your check-in page.
Wait
Guests get a wait time estimate in a virtual waiting room, so they can step away and still stay in the loop.
Get notified
Notify guests by push notification, SMS, WhatsApp or email when their turn is up.
Sort the breakfast buffet the way it fits your property
Pick the setup that suits your restaurant, or combine them. Every guest arrives with their room number attached, so your team can check them in and seat them straight away.
Check guests in at the door
Run a breakfast queue or guest list and see each guest’s room number the moment they check in.
Offer breakfast time slots
Guests book a breakfast time slot from your check-in page and get a confirmation with their booking details.
Seat every guest at a table
See free tables on your floor plan and seat each queued or booked group at a table that fits.
Front desk to spa, all in sync
See queues, guest lists, and bookings in one dashboard, and keep every guest updated on where they stand.
Run queues, bookings and guest lists, side by side
From breakfast and front desk to spa treatments and guided tours, WaitQ replaces scattered systems with one smooth guest flow. No toggling between tools.
Run guest queues the moment they form
Say goodbye to Excel spreadsheets and crowded lobbies.
Manage spa, activity and dining bookings
Accept bookings alongside queues and keep availability accurate at all times.
Check conference and event guests in by name
Shared guest lists to always be in control of who's arrived and who's still left.
How hotels and resorts use WaitQ
Front Desk
Let arriving guests join a virtual queue at peak times instead of standing at reception.
Breakfast buffet
Guests join the breakfast queue from their room and come down when a table is free.
Restaurant & bar
Run walk-ins and table reservations for your restaurant and bar in one view.
Activities & Tours
Guests take bookings for excursions and classes and show availability in real time.
Spa & Wellness
Guests book treatment slots online and get a reminder before their appointment.
Groups & Events
Check wedding, conference and group guests in by name from one guest list.
Run every guest-facing desk from one place
- Unlimited guestsUnlike other platforms, we don't cap or charge extra by the number of guests you serve. Visits, queues and bookings are never capped.
- Every department and property in one accountManage queues and bookings for reception, breakfast, spa and restaurant across all your properties, and track performance from one dashboard.
Built for international guests and busy seasons
One arrival page, every department
Guests check in once and can join a queue or make a booking for breakfast, the spa or an excursion, all from the same branded page. No separate system to explain for each department.
Guests wait at the pool, not the lobby
A live wait status on their own phone means guests spend the wait exploring the property instead of standing at the front desk. The first impression improves without adding staff.
Unified view
Front desk, spa and activities see bookings and queues in the same dashboard.
Unlimited guests, every season
Every plan includes unlimited guests, queues and bookings, so peak season never changes your bill.
Reach guests without asking for an app
Guests pick push notifications, text messages (SMS or WhatsApp) or email, which suits travellers from anywhere.
Spreadsheet queues or WaitQ: what changes for your team
Badly managed queues damage your property in different ways.
Excel & paper lists
Guests standing at reception
Peak arrivals and checkouts fill the lobby while staff work through them one by one.
Lists in every department
Breakfast, spa and activities each keep their own sheet, so no one sees the full picture
Poor, unpredictable guest experience
Unclear wait times frustrate guests, trigger no-shows on bookings, and hurt reviews.
With WaitQ
Guests wait where they like
Each guest joins a virtual queue and gets a message when the team is ready.
One view of every queue
Managers see waits and bookings across departments on one screen, for complete control of guest flow.
Happier guests = better reviews
Guests know the wait upfront. They explore the property instead of standing in line, and leave happier. That shows in your ratings.
Elevate the waiting experience at your hotel
Give guests their time back, in every department.