Notifications to keep every waiting customer in the loop
WaitQ sends push notifications, texts and emails the moment you're ready for a new customer. No chasing, no shouting, no missed spots.
How WaitQ notifications work in a queue
From checked-in to served.
Guest check in
Guests check in to the queue through your public check-in page. They choose how they prefer to be notified out of the methods you enabled.
They step away but stay informed
WaitQ displays a live status of the queue in a virtual waiting room so they can go for a walk or wait in their car without hovering at the door.
Notify them to get the message
The moment you are ready to call a guest on your dashboard, WaitQ fires a notification to them alerting it's their turn.
How can you notify customers in WaitQ?
You control which channels you want active for your business; customers choose their preferred method to be notified.
Push notifications (iOS)
Customers scan a QR code and track their wait status natively on an iPhone, without app downloads.
Push notifications (Android)
Show instant notifications on your customer's Android phone.
With nearly 100% open rates, it's suited for tourist-heavy venues or international guests.
SMS
Messaging with no internet connection needed.
A reliable fallback that works for every guest in every country. Always on, always delivered.
Keeping customers informed keeps them showing up
Customers who know what's happening stick around. Send updates whether someone's waiting in a queue or booked for later, and both walk-aways and no-shows drop.
The wait feels shorter without having to stand there
Perceived wait times drop if customers aren't watching the door anxiously. With WaitQ, guests can leave the door and grab a coffee without leaving the queue.
More about digital queues
Booked customers stay in the loop too
Confirmations, reminders, and reschedule updates keep every appointment on track, so customers show up on time.
More about appointmentsNotify customers who join a queue or make a booking
Set up notifications in minutes, your way and improve customer experience.
Where we support text notifications
WaitQ supports SMS and WhatsApp notifications across 60+ countries. Email and push notifications are available everywhere.
Keep customers informed even if they step away
Keep every guest informed, from the moment they join to the moment they're seated.