A waiting room, visible wherever customers wander off to
A branded virtual waiting page that updates in real time as the queue moves. Customers always know where they stand, even if they step aside to grab a coffee.
How WaitQ's virtual waiting room works
Once a customer checks in, they get a personal page that tracks their spot in the queue. It updates automatically as the line moves, no refreshing, no walking up to staff to ask.
Step 1: Check-in
Customers join from their phone by scanning a QR code, clicking a link, or checking in at your kiosk. No app needed.
Step 2: Waiting room
They land on a live page showing their position and estimated wait. You can choose to display the full queue on a TV screen.
Step 3: Notification
Tap to call their name or send a message by SMS, WhatsApp, or email.
Customize the entire waiting experience
- Your brandingLogo, colors, and cover image carried through the waiting room, so it looks like part of your business, not a generic tool.
- Personalize the fieldsDecide do enable and show names, group size or any custom preference.
- NotificationsCustomers pick SMS, WhatsApp, or email. You decide when they hear from you: on join, when it's their turn, or both.
The modern queuing system that increases walk-in revenue.
No special equipment. No training. No app downloads.
Show it on a screen
Put the waiting room on a TV or tablet where everyone can see it. Customers watch their position move without checking their phone, and anyone who hasn't joined yet sees the line moving.
Switch on the display options right for your business
TV display
Show the live queue on any TV or tablet
Estimated wait time
Customers always know how long until their turn
Priority customers
Flag VIP guests for differentiated service
Customer names
Show or hide names based on privacy preferences
Kiosk
Dedicated screen where customers check-in themselves
Takeaway mode
Assign each customer an order number at check-in
The waiting room is virtual, but the gains are real
Keep hosts calm and the floor moving
- See who's waiting and who's next in a glance
- Less time handling the line and more time focusing on great customer service.
- Send “ready” texts and reduce walk-aways
Customers queue, but without queuing
- Anyone can add themselves to the list from their phone or at your kiosk
- Provide honest wait times that update in real time
- Better experience with lower perceived wait times
Smarter queue management starts here
Calm waits mean happier customers, more walk-in business and better reviews.
5-minute setup • Free 7-day trial • Cancel anytime