Retail queue management system for stores and walk-in services
Shoppers join a service queue or book a consultation, then keep browsing. Your team calls them back with one tap when their counter is ready.
Free 7-day trial • Unlimited visits • No app downloads
See every service queue in one live view
How does queuing for in-store services work with WaitQ
The wait doesn't have to feel like a wait. Reduce perceived wait times and improve the way you welcome customers with WaitQ.
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Customers check in
Customers self check-in at the entrance via QR code or public link.
Your staff stays in control
See every customer in the queue in real time and display it on a TV screen.
You get wait data insights
Spot your busiest hours and adjust staffing before the rush hits. Your data helps you run an efficient store.
Estimate how much you're losing in queues 💸
Work out what long counter waits cost your store each month.
Why retail and service businesses choose WaitQ
Unlimited customers
Holiday returns and launch weekends are included. Every plan covers unlimited visits, queues and appointments.
Multi-location
One system for every service point, in every store but all under the same account.
Always reach your clients
Call shoppers back by push notification, text message (SMS and WhatsApp) or email. Shoppers choose the channel they prefer.
Live public display
Show every queue on a screen near the counter, with names shown or hidden to protect shopper privacy.
Wait analytics
Compare waits and visits by service and by store to plan staffing before your busiest hours.
How do retail stores use digital queues?
Specialist consultations
Personalized fittings and shopping
Click-and-collect counters
Service desks & Return counters
Fitting rooms
Product launches & brand activations
Run a separate queue for click-and-collect counters
Order pickup customers check in when they arrive, keep browsing and get a message when their order is ready. Your team sees pickups right next to walk-ins.
Keep shoppers browsing while they wait
Set up your first service queue in minutes and run it from any device in the store.