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Virtual queue software that lets customers wait anywhere

Your customers join your line with a QR code, link or kiosk, follow their place live on their phone and come back when you call them. No app to download, no hardware to buy and no cap on how many people join.

Put your virtual queue live

No app downloads • Unlimited customers • Live in minutes

  • Olive Young
  • Golden Wonder
  • Cafe Ciel
  • Valdo Gatti
  • Haeduri Chicken City
Virtual queue in an electronics store, with the staff waiting room screen and a customer's live ticket
WaitQ queue dashboard on a laptop next to a customer's live ticket on a phone

What is virtual queue software?

Virtual queue software is a system that replaces a physical line with a digital one. Customers scan a QR code from their phone, opening a link or tapping in at a kiosk, then wait wherever they like while tracking their wait. When it's their turn, staff call them back with a notification. Every visit is logged, so you can see wait times, walk-aways and busy hours instead of guessing.

How does virtual queue software work?

With WaitQ, you set up your queue once. After that, every customer follows the same four steps.

QR code stand at a barbershop entrance inviting customers to join the queue

Customers join from their phone

They scan the QR code at your door, open your check-in link from Google or Instagram, or tap in on a kiosk. Staff can add anyone who walks up to the desk.

Customer ticket with queue number and estimated wait next to the staff queue screen

They wait wherever they like

Their ticket shows their number, place in line and estimated wait, and it updates on its own as the queue moves. Your entrance stays clear and nobody has to ask how much longer.

Text message and WhatsApp notifications telling a customer it's their turn

Your team calls them back

One tap sends the alert by push notification, text message, or email. A TV display can show who's being called too.

Virtual queue software vs a physical line

What changes for your customers and your team when the line moves to their phones.

Physical line
Virtual queue with WaitQ
How customers join
Stand in line or write a name on a list
QR code, link, kiosk or added by staff
Where they wait
At the door or in the lobby
Anywhere: the car, a café, or home
What they can see
The people in front of them
Live place in line and estimated wait
How they're called
A name shouted across the room
Push notification, text message, WhatsApp or email
Walk-ins and bookings
Two separate systems
One list for queues and appointments
What you learn
Nothing once the day ends
Wait times, walk-aways and peak hours
Start your free trial

What to look for in virtual queue software

Unlimited customers on every plan

No caps on monthly joins and no per-customer fees. A quiet Tuesday and a sold-out launch cost you the same.

WaitQ queue and bookings shown side by side

Nothing for customers to install

Everything runs in the phone's browser. iPhone users can also follow their place from the lock screen with a Live Activity.

iPhone showing a WaitQ queue update

Alerts that reach people

Push and email notifications are unlimited. Text messages and WhatsApp work in 60+ countries, and customers pick the channel they prefer.

Queue notifications sent by text message and WhatsApp

Queues and bookings in one place

Run walk-in queues and appointments side by side, so staff see everyone who's coming on one screen.

Walk-in queue and reservations in the same WaitQ view

Data to staff the rush

See average waits, walk-aways and peak hours for each location, then plan shifts around real demand.

WaitQ analytics with waits by hour and outcomes by location
For busy businesses

See your virtual queue running in minutes

Create a queue, print your QR code and let your first customer join today.

Start your free trialSee pricing

Who uses virtual queue software?

Any business where people wait to be served. These are the places WaitQ queues run every day.

Restaurant waitlist with a live floor map

Restaurants

Guests join the waitlist at the door, wait at the bar or down the street and get a message when their table is ready.

WaitQ for restaurants
Electronics store queue with a customer's live ticket

Retail and brand pop-ups

Run launch-day lines and in-store help desks without a crowd blocking the entrance.

WaitQ for retail and brand pop-ups
Patient scanning a QR code to check in at a clinic

Clinics

Patients check in by QR code and wait in the car or a quieter area until they're called.

WaitQ for clinics
Barbershop virtual waiting room on a phone

Barbershops

Clients join before they leave home and time their arrival, instead of filling your waiting area.

WaitQ for barbershops
Event queue with guests joining from their phones

Events

Guests queue for merch, activations and entry from their phones instead of standing in line for an hour.

WaitQ for events
Hotel activities desk queue in WaitQ

Hotels and resorts

Guests join for breakfast, the spa or activities and get called when there's space.

WaitQ for hotels and resorts

How much does virtual queue software cost?

WaitQ starts at $35/month, with unlimited customers on every plan. Try any plan free for 7 days.

Annual saves up to 23%

Starter

For small businesses looking to optimize their operation

$27/month billed annually
  • 1 business location
  • Unlimited waitlists
  • Unlimited reservations
  • Unlimited customer visits
  • 5 staff accounts
  • Unlimited email notifications
  • 100 SMS/WhatsApp credits included
  • 30 days Analytics & customer history
  • QR code self check-in & kiosk
Start a 7-day trial for free

Grow

Recommended

For busier businesses that need more capacity and fewer headaches

$49/month billed annually
  • 2 business locations included
  • Unlimited waitlists
  • Unlimited reservations
  • Unlimited customer visits
  • 20 staff accounts
  • Unlimited email notifications
  • 400 SMS/WhatsApp credits included
  • 60 days Analytics & customer history
  • QR code self check-in & kiosk
  • Floor plans
Start a 7-day trial for free

Business

For multi-location operators looking to run their business efficiently

$119/month billed annually
  • 5 business locations included
  • Unlimited waitlists
  • Unlimited reservations
  • Unlimited customer visits
  • Unlimited staff accounts
  • Unlimited email notifications
  • 1000 SMS/WhatsApp credits included
  • 90 days Analytics & customer history
  • QR code self check-in & kiosk
  • Priority support
  • Floor plans
Start a 7-day trial for free

Virtual queue software FAQs

What is virtual queue software?

Virtual queue software lets customers join a line from their phone instead of standing in it. They join by QR code, link or kiosk, see their live place in line and estimated wait, and get a notification when it's their turn. Staff manage the whole queue from one dashboard.

How is a virtual queue different from a physical line?

In a physical line, customers have to stay in place to keep their spot. In a virtual queue their spot lives on their phone, so they can wait anywhere and come back when they're called. Your entrance stays clear and you get data on every wait.

What is the best virtual queue software?

The best virtual queue software is the one your customers can join in seconds without installing anything, with no cap on how many people join. Also check for live wait times, text and WhatsApp alerts, walk-ins and bookings in one list, and reports on waits and walk-aways. WaitQ covers all of these on every plan, from $35/month with unlimited customers.

What are the benefits of a virtual queue?

A virtual queue clears crowds from your entrance, lets customers wait somewhere comfortable, and cuts the number of people who give up and leave. Staff stop managing a line by hand, and you get data on wait times and peak hours to plan staffing.

Do customers need to download an app?

No. Customers join and follow their place in their phone's browser, with no app or account. On iPhone they can also follow the queue from the lock screen with a Live Activity.

Can customers join the queue before they arrive?

Yes. Share your check-in link on your website, Google Business Profile or social channels and customers can join remotely. You can set check-in hours and capacity limits for each location so the queue only fills when you want it to.

How much does virtual queue software cost?

WaitQ costs $35/month on Starter ($27/month billed annually), $59/month on Grow and $139/month on Business. Every plan includes unlimited customer visits, and you can try any plan free for 7 days. When comparing tools, check for caps on monthly joins or per-customer fees: WaitQ has neither. See pricing.

What hardware do I need?

None. Staff run the queue on any phone, tablet or computer. You can optionally show the live queue on a TV or turn a tablet into a self check-in kiosk.

Can I run more than one queue?

Yes. Set up separate queues for different services, counters or departments in the same location, each with its own wait times. Your team manages all of them from one dashboard.

How are customers notified when it's their turn?

Staff tap to notify them by push notification, text message, WhatsApp or email, depending on what you enable and what the customer picks. Text messages and WhatsApp work in 60+ countries. Learn more about notifications.

Replace the line at your door with a virtual queue

Customers join in seconds, wait where they like and come back right on time.

Put your virtual queue liveSee pricing