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How to cancel a booking and notify the customer

Cancel a reservation accurately and confirm whether the customer was informed.

1. Open the booking

Find the booking on the correct date and review its customer and service details.

2. Select Cancel

Choose the cancel action on the booking row or in its details panel. Depending on your business type, it may read Cancel booking or Cancel reservation. If the booking has no communication channel, it is cancelled immediately.

3. Confirm customer communication

When the booking has a communication channel, WaitQ asks Alert customer about cancellation?. Choose Cancel and alert to send the cancellation update or Cancel only to cancel without sending it. If delivery fails, WaitQ still cancels the booking and reports that the notification could not be sent.

4. Check availability

Confirm the booking has the cancelled status and that its previous capacity is available again. Contact the customer directly if notification delivery was not possible.