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How to cancel a booking and notify the customer

Cancel a reservation accurately and confirm whether the customer was informed.

1. Open the booking

Find the booking on the correct date and review its customer and service details.

2. Select Cancel

Choose the cancellation action and read the confirmation carefully. Add the reason when the workflow provides it.

3. Confirm customer communication

Complete the cancellation. If cancellation notifications are enabled and the customer has a valid destination, WaitQ sends the configured message.

4. Check availability

Confirm the booking has the cancelled status and that its previous capacity is available again. Contact the customer directly if notification delivery was not possible.