When your grace period has passed and the customer has not attended, use Mark as no-show on the booking row, or open the booking and choose No-show from its status menu. Do not use cancellation when the customer simply did not arrive; the distinction keeps history accurate.
WaitQ also marks confirmed bookings from previous days as No-show automatically when the reservation list loads. Use Mark as show for guests who arrived on the day so they are not counted as no-shows.
Add a note when the context matters. Agree on the same grace period across the team so staff do not classify similar visits differently.
Review confirmation and reminder timing if no-shows are frequent. Make sure messages contain the date, time, location, and management link.
Use customer history as context, not as an automatic decision. Correct contact details and clear cancellation options often prevent repeat no-shows.