Notification branding helps a customer recognise who sent a message. Depending on your account and location configuration, the visible identity can come from the business or the location.
Open the relevant business or location settings and review the notification brand source. Use the business identity when all locations share one public brand. Use the location identity when customers know each venue by a different name.
After changing the source, create a test queue entry and a test booking. Check the sender information and wording in every enabled channel.
Branding does not replace clear message content. Include enough context for the customer to identify the visit, location, and requested action without exposing unnecessary personal information.