1. Open the booking notifications
Open the reservation list, choose Edit booking list, and select Notifications. This item appears only when Phone or Email is enabled in Form fields.
2. Configure each moment
Review the previews for confirmation, cancellation, rescheduling, and the reservation reminder, and turn off any message you do not want to send. Configure the available channels and default channel, and make sure the booking details and management link are easy to understand. SMS and WhatsApp messages use credits; email is free.
3. Check reminder timing
The reservation reminder is sent 24 hours before the booking, and only for reservations made more than 48 hours in advance. Account for that rule when testing it.
4. Test a complete booking
Create a booking with your own contact details, wait for or trigger the configured messages, then reschedule and cancel it. Confirm that every message reflects the current date, time, service, and location.