1. Open Notifications

Edit the queue or booking list and select Notifications. Review the messages available for that workflow.

2. Choose the channels

Enable the channels you want customers to use. SMS and WhatsApp require a valid phone number. Keep the message concise and make its requested action clear.

3. Save and test

Save the list and create a test entry with a phone you can access. Trigger the same call, confirmation, reminder, or change your team will use during service.

4. Check delivery and credits

Confirm the message arrives with the expected business identity and link. One successfully sent SMS or WhatsApp message uses one notification credit. If sending is unavailable, check the destination, list settings, subscription page, and credit balance.