After scanning your QR code, the customer opens the location's public page in their phone browser. No app download is required.
The customer chooses an open queue, reads its current information, and completes the fields configured for that list. Required fields must be valid before the entry can be submitted.
After joining, the customer sees their confirmation and current queue information. If enabled, WaitQ sends updates through the selected channel: push notifications on their phone, SMS, WhatsApp, or email.
Customers cannot join when Check-in is turned off for the queue, the selected queue is outside its working hours, or a configured entry rule is not met. Staff can still add a walk-in manually when appropriate.