After scanning your QR code, the customer opens the location's public page in their phone browser. No app download is required.
The customer chooses an open queue, reads its current information, and completes the fields configured for that list. Required fields must be valid before the entry can be submitted.
After joining, the customer sees their confirmation and current queue information. If enabled, WaitQ sends updates through the selected or configured notification channel.
Customers cannot join when the QR page feature is disabled, the selected queue is closed, the current time is outside its hours, or a configured join rule is not met. Staff can still add a walk-in manually when appropriate.