Use a queue when customers should join now and wait to be served.
1. Add a queue to a location
Open Locations, choose the location, and select Create list → Queue. Enter a clear customer-facing name, such as Walk-in queue.
2. Configure the queue
Review List details, Form fields, Working hours, and Notifications. Ask only for information your team will use. Add an estimated wait time and service settings when they help customers understand what to expect.
3. Open the queue
Save the list and use its open-status control to accept new entries. If the queue is closed or outside its configured hours, customers cannot join.
4. Run a test entry
Open the QR page or use Add walk-in in the dashboard. Add a test customer, call them, and complete the visit. This confirms the join form, status actions, and notifications before service starts.