WaitQ organises your account in four levels:
- A business contains your shared account settings, team, billing, and locations.
- A location represents a physical or operational venue.
- A list is a queue, reservation list, or guest list inside a location.
- A public page is where customers join through Public check-in or create and manage a reservation. Guest lists are operated by staff.
Changes to business details can affect every location. Location settings apply to that venue. List settings control one queue, reservation, or guest-list flow, including its form, schedule, services, and notifications.
A location can contain several lists. For example, a restaurant could use one walk-in queue, one reservation list, and a guest list for a private event while sharing the same Location overview and capacity context. Queues and reservation lists can follow the location's hours or use their own schedule.
How customer-facing surfaces use lists
Check-in is list-driven. Turn it on for the queues and reservation lists that should appear on the location's customer page. For queues, the same selection also controls kiosk mode. A TV display has its own queue selection and remains informational; it does not accept check-ins.
On the Location overview, use the Check-in menu to Open check-in page (Public check-in), Show QR code, Open kiosk mode, or Edit check-in settings. Use TV display to Open TV display, Copy TV link, or Edit TV display. Always test the exact link or device mode you plan to share.
How the Location overview changes by date
Open the Location overview from the sidebar under the location. It combines operational activity from the location's lists. Open the date picker to see activity indicators for days with queue entries or reservations, then choose a date to review that day's operational content. The indicators show that activity exists; they do not replace the detailed list or analytics view.
The Occupancy summary is a live operational measure. Depending on the location setup, its details can include people in service, showed guest-list parties, seated or reserved tables, manual occupancy, blockers, and available tables. Use Analytics for performance trends and historical reporting.