How to change a staff member's access

Update a team member's role or assigned locations as responsibilities change.

1. Open the user

Go to Users and select the team member. Confirm the email so you do not edit the wrong account.

2. Update permissions

Change the role or assigned locations. Keep administrative access limited to people responsible for configuration and account management.

3. Save the changes

Confirm the update. Ask the user to refresh WaitQ or sign in again if the navigation still reflects their previous access.

4. Verify the result

Check that the person can complete their daily actions and cannot open locations or settings outside their responsibility.