When a location or staff limit is reached, WaitQ prevents adding usage beyond the plan and shows a message. During the free trial it suggests upgrading; on a paid plan, the location message asks you to contact WaitQ if you need more locations.
Features outside the effective plan remain locked. Existing data is preserved while access follows the current subscription state.
When SMS/WhatsApp credits run out, those messages cannot be sent until credits refresh or more credits are added. Call notifications are sent by email instead when the customer gave an email address. Staff can still use available operational actions and other configured channels.
Open Billing to identify the exact limit before changing settings. The owner or an admin can review plan options there.