Use Add walk-in when a staff member is checking in the customer.
1. Open the correct queue
Open the location and select the live queue. Check its name before adding the entry, especially when the location has several lists.
2. Enter the party details
Select Add walk-in and complete the required fields. Enter the customer's name, contact details, party size, service, and any custom information your team needs.
3. Add the entry
Confirm the form. The party appears in the queue with its position and waiting time. Review the card immediately so typing errors can be corrected before the customer leaves the desk.
If the customer has no usable contact method, explain how they will know when to return. Notifications require a valid destination and available credits.