Use Add to queue when a staff member is checking in the customer at the desk.
1. Open the correct queue
Open the location and select the live queue. Check its name before adding the entry, especially when the location has several lists.
2. Enter the party details
Select Add to queue and complete the required fields. If the customer has visited before, use Find an existing customer (optional) to fill in their details. When the queue offers services, choose the service first.
Enter the customer's name in the single Customer name field, then add contact details, party size, and any custom information your team needs. When party size is collected, keep it within the list's minimum and maximum. Turn on Priority only when the party should be served ahead of the normal order.
Under Confirm and notify them by:, choose SMS, WhatsApp, email, or Don't notify from the channels available for that queue and phone country. Push notifications are only offered when customers join on their own phone.
3. Add the entry
Confirm the form. The party appears in the queue with its position and waiting time. Review the card immediately so typing errors can be corrected before the customer leaves the desk.
If the customer has no usable contact method, explain how they will know when to return. SMS and WhatsApp use credits; email is free.