Queues, waitlists and walk-ins
Run a live queue, manage walk-ins, and resolve common join issues.
How to add a walk-in partyAdd a customer to the live queue with Add to queue.How to call a customer safelyNotify a waiting customer once, confirm the result, and avoid duplicate calls.How to update a queue customer's statusCall, check in, seat, cancel, or mark a queue customer as a no-show.How estimated wait time worksUnderstand how WaitQ calculates the estimate shown to customers and how to keep it useful.How to configure service duration and arrival windowsDefine how long service normally takes and when a called customer should arrive.How to add custom fields to a queueCollect the extra customer details your team needs without making check-in cumbersome.How to clear or close a queue safelyPause new joins through working hours or clear the active queue while preserving history.How to find previous entries in queue historySearch completed and inactive visits when a customer is no longer in the live queue.Why a customer cannot join a queueDiagnose closed lists, working hours, form errors, location rules, and unavailable capacity.