Queues, waitlists and walk-ins
Run a live queue, manage walk-ins, and resolve common join issues.
How to add a walk-in partyAdd a customer to the live queue from the staff dashboard.How to call and recall a customerNotify a waiting customer and send a follow-up call when needed.How to mark a customer as arrived, seated, no-show, or cancelledChoose the status that accurately records what happened to each queue entry.How estimated wait time worksUnderstand the estimate shown to customers and when staff should update it.How to configure service duration and arrival windowsDefine how long service normally takes and when a called customer should arrive.How to add custom fields to a queueCollect the extra customer details your team needs without making check-in cumbersome.How to clear or close a queue safelyStop new entries while preserving an accurate record of customers already waiting.How to find previous entries in queue historySearch completed and inactive visits when a customer is no longer in the live queue.Why a customer cannot join a queueDiagnose closed lists, working hours, form errors, location rules, and unavailable capacity.