Open the location or list and switch from the active queue to its history or previous-visits view. The live view contains current work; completed, cancelled, and no-show entries appear in history.
Use the available date and search controls to narrow the result. Search with the information recorded on the original entry, such as the customer's name or contact details.
Open a result to review its timeline, custom-field answers, notes, notification activity, and final status. The available detail depends on what the list collected at the time.
If a recent entry is missing, clear restrictive filters and check the correct location, list, date, and final status.