Service duration tells WaitQ how long a seated group should occupy its table before it can be released. The arrival window tells a called customer how quickly they should return.
1. Open the list settings
Open the queue and select Edit queue. Find Service duration (minutes) in General and Arrival window after notification in Notifications.
2. Enter realistic values
Use recent operations as your baseline. If different services take different amounts of time, enable services for the queue instead of using one misleading average; the duration then shows Based on selected services. The arrival window can be set from 5 to 60 minutes, or to No arrival window.
3. Save and test
Save the queue, add a test entry, and call it. Review the customer message and the timing shown to staff. The arrival window is added to the called message; it does not automatically mark the customer as a no-show.
Revisit these values after busy and quiet periods. An arrival window that is too short creates pressure for customers and staff; a service duration that is too long keeps tables blocked after guests leave.