How to call and recall a customer

1. Check the customer details

Open the queue and review the party's name, contact method, waiting time, and any operational notes.

2. Call the customer

Select Call on the entry. WaitQ updates its state and sends the configured notification when a valid channel and credits are available.

3. Confirm the result

Keep the entry visible while you wait for the customer. When they return, use the next appropriate status, such as arrived or seated.

4. Recall when necessary

Use the call action again when the customer needs a follow-up. Avoid repeated messages in a short period. If delivery fails, confirm the contact details and use an agreed alternative before changing the visit to no-show.