Open the queue and choose the action that matches what happened:
- Call notifies a waiting customer that it is their turn and moves the entry into the called state.
- Mark as Checked-in records that a called customer has arrived and service started.
- Choose a table opens when you select Mark as Checked-in on a queue that uses a floor plan. Confirm the assignment to start the seated service.
- Mark as No-show records that a called customer did not return.
- Cancel waitlist entry (the X button) removes a waiting or called entry from the active queue without recording it as served or as a no-show. Use it for a withdrawn, duplicate, or test entry. The entry then appears in the queue's Cancelled tab.
Final actions remove the party from the active waiting flow and affect Customers, analytics, and capacity. Use the action that reflects what really happened.
When a location uses manual capacity, checking in a party can show Capacity exceeded if the new occupancy would pass the configured limit. Review the current, projected, and configured totals. Choose Check in anyway only when the location can safely accept the party. The confirmation applies to that check-in and does not change the permanent capacity setting.
If you select the wrong action, find the entry in the queue's Showed, No show, or Cancelled tab, or in Customers, open it, and check which status changes are available. Add a note when the reason matters to another team member.