How to add custom fields to a queue

Collect the extra customer details your team needs without making check-in cumbersome.

1. Open Form fields

Open the queue, choose Edit list, and select Form fields.

2. Add the field

Create the field, give it a short customer-facing label, and choose the appropriate input type. Mark it required only when the team cannot serve the customer without that answer.

3. Arrange and save

Place the most important fields first and save the list. Custom-field availability can depend on your plan.

4. Test the public form

Open the QR page and submit a test response. Confirm that staff can see the answer on the entry and that it is included in supported CSV exports.

Review unused fields regularly. Shorter forms make self check-in faster and reduce incomplete or inaccurate answers.