A queue is open while it is within its configured working hours. To stop new joins, select Edit queue → Working hours and choose Use custom hours to set a custom schedule, or edit the location's working hours when the queue follows them.
Changing the schedule does not decide what happened to people who are already waiting. Before service ends, check in or seat customers who were served, mark genuine no-shows, cancel withdrawn entries with Cancel waitlist entry, and contact anyone who may still expect service.
Check Public check-in after changing the schedule. Outside working hours, new joins are paused and customers see that the queue is unavailable.
Use Clear only when you want to end the current queue session and restart its internal ticket numbers, then review the Clear queue confirmation carefully. WaitQ preserves the entries for history: waiting customers are archived and called customers are marked as no-shows. Clearing updates every active entry.
Entries left in the queue are also handled automatically. In Edit queue → General, Auto-archive entries after archives waiting entries and marks called entries as no-shows after the selected time. The default is 8 hours.