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Why a customer cannot join a queue

Diagnose closed lists, working hours, form errors, location rules, and unavailable capacity.

Check these conditions in order:

  1. The list is open. Open it from the location dashboard.
  2. The current time is allowed. Compare the list and location working hours with the location's time zone.
  3. The public feature is enabled. Confirm QR page or Kiosk is turned on for that location.
  4. The form is valid. Complete every required field and correct invalid phone or email details.
  5. Join rules are satisfied. Check any distance, service, party-size, or capacity restrictions configured for the list.
  6. The customer opened the current link. Replace old printed codes or saved links when the public destination changed.

Test in a private browser window. If staff can add a walk-in but the public form still fails, record the exact message, time, list, and device before contacting support.