With the WaitQ connector, you can ask Claude about your business in plain words: who is waiting, when the next booking slot is free, or whether a customer has visited before. Claude can also add guests to a waitlist, create bookings and pick-up orders, and add guests to a guest list for you.
The connector uses MCP (Model Context Protocol), the standard Claude uses to connect to other apps. You don't need an API key: you sign in to WaitQ instead.
The Claude connector is available on the Business plan and with an Access Pass. You need to be an owner or admin of the business to connect it. You also need a Claude account that can add custom connectors.
1. Find WaitQ in Claude
Go to Integrations and click Open Claude on the Claude card. This opens WaitQ in Claude's connector directory, where you click Connect.
2. Or add WaitQ as a custom connector
Click Configure on the Claude card, then Copy next to the Connector address. In Claude, open Settings → Connectors, choose Add custom connector and paste the address. Give it a name, for example "WaitQ", and add it.
On a Claude Team or Enterprise account, an owner may need to add the connector for the organization first. If you don't see the option, check the Claude Help Center.
3. Sign in and allow access
Claude asks you to connect. Click Connect, sign in to WaitQ if you aren't already, and choose the business you want Claude to use. The screen lists what Claude will be able to do. Click Allow to finish.
Each connection works with one business. If you manage more than one, connect the one you use most, or disconnect and connect again to switch.
4. Ask Claude about your business
Start a new chat and ask in your own words. Some ideas:
- "Who is waiting at the Downtown location right now?"
- "How long has the first guest in the queue been waiting?"
- "Is there a free slot for a haircut tomorrow afternoon?"
- "Add Maria, party of 4, to the dinner waitlist."
- "Book João for a beard trim on Friday at 3pm."
- "Has the customer with this phone number visited before?"
Claude can:
- See your locations, waitlists, booking lists, order lists and guest lists, with their services
- See who is waiting in a queue and the details of an entry
- Check open booking times
- Find a customer by phone or email
- Find a day's bookings on a booking list
- Add guests to a waitlist, create bookings and pick-up orders, and add guests to a guest list
- Cancel a waitlist entry, an order or a booking, and remove a guest from a guest list
Claude confirms the details with you before it adds or cancels anything. Changes appear for your team straight away. Guests it adds get your list's usual message on the list's default channel, as when you add them in WaitQ; ask Claude not to notify a guest, or to use another channel, and it will. SMS and WhatsApp messages use your message credits.
Claude can't call or check in guests, reschedule bookings, edit your settings or billing, or see your other businesses. Keep using the WaitQ dashboard for those.
Manage or disconnect
Your connections are listed in Integrations: click Configure on the Claude card (or the ChatGPT card for ChatGPT) and look under Connected apps, with who connected each one and when it was last used. To disconnect, click Disconnect. Claude stops working with WaitQ straight away. To use it again, connect again from Claude.
You can also remove the connector in Claude, under Settings → Connectors.
If you move to a plan without integrations, Claude can't reach your WaitQ data until you upgrade again. Your connection stays in place, so you don't need to set it up again.
Getting help
For questions about your WaitQ account, lists or connection, contact WaitQ support. For questions about Claude or its connectors, see the Claude Help Center.