With the WaitQ connector, Claude and ChatGPT can read your waitlists, orders, bookings and guest lists, and add to them for you. Ask in plain words, for example "Who is waiting at Baixa right now?", "Add Ana, party of 4, to the Sala waitlist" or "Book a table for 2 tomorrow at 8pm".
The connector is available on the Business plan and with an Access Pass. You need to be a business admin to connect it.
What the assistant can do
- See your locations, waitlists, pick-up order lists, booking lists and guest lists
- See who is waiting on a list, in queue order, and whether they have been called
- Look up one guest's entry, order or booking: number, name, phone, email, party size, time, chosen services and answers to your list's questions
- Find a customer by phone or email, and find guests on a guest list by phone, email or name
- See the services on a booking or pick-up order list, and check open booking times for up to 7 days
- Find a day's bookings on a booking list
- Add a guest to a waitlist, create a pick-up order, book a time on a booking list, and add a guest to a guest list
- Cancel a waitlist entry, a pick-up order or a booking, and remove a guest from a guest list
The assistant can't call, check in or reschedule guests, change your settings or write its own messages to guests. Booking lists that take a payment can't be booked or cancelled through it.
Connect Claude
- In WaitQ, go to Integrations and click Open Claude on the Claude card. You can also find WaitQ in Claude's connector directory yourself.
- Click Connect. Claude opens WaitQ.
- Sign in if you aren't already, choose the business to connect and click Allow.
To add it by hand instead, click Configure on the Claude card, copy the Connector address, open Settings → Connectors in Claude, choose Add custom connector and paste it.
Back in Claude, turn on the WaitQ connector in a chat and ask away.
Connect ChatGPT
- In WaitQ, go to Integrations and click Configure on the ChatGPT card. Copy the Connector address.
- In ChatGPT, open Plugins, click Add and choose Add custom MCP server. Paste the address, keep OAuth sign-in, and create it.
- ChatGPT opens WaitQ. Sign in if you aren't already, choose the business to connect and click Allow.
In a chat, type @ and pick WaitQ, or mention it in your question. Once WaitQ is listed in ChatGPT's directory, you'll also be able to find it there and click Connect.
One business per connection
Each connection works with one business: the one you chose when you connected. If you manage more than one business, connect again and choose the other business. The assistant only sees the business of the connection you use.
Before the assistant adds or cancels
The assistant asks you to confirm the list, the name and the party size or time before it adds a guest, an order or a booking, and it adds each one once. It also checks with you before it cancels or removes one. Changes show up on your dashboard straight away, just like the ones you make yourself.
Messages to guests
Guests the assistant adds get your list's usual message (joined, order placed or booking confirmed) on the list's default channel, as when you add them in WaitQ. Ask the assistant not to notify the guest, or to use another channel the list offers, and it will. SMS and WhatsApp messages use your message credits. A guest who can't get the default channel, for example without a phone number, gets no message.
When the assistant cancels a booking, the guest gets your list's cancellation message unless you ask it not to send one. Waitlist entries and orders have no cancellation message, and removing a guest from a guest list sends nothing.
Your list's settings still apply: if a list requires a phone number, the assistant has to ask for it. Marketing consent is only recorded when the guest has said they agree.
Manage or disconnect
Go to Integrations, click Configure on the Claude or ChatGPT card and look under Connected apps. A card shows Connected while the business has a connection. Each connection shows who connected it, when, and when it was last used.
To disconnect, click Disconnect next to the app. It stops working straight away. You can also remove WaitQ from the connectors in Claude or the apps in ChatGPT.
A connection also stops working when the admin who made it is removed from the business or loses admin access, or when the business moves to a plan without integrations.
Your guests' data
WaitQ only sends the assistant what it needs to answer your question, and only for the business you connected. Claude and ChatGPT handle what you share in a chat under their own privacy terms. See our Privacy Policy for what the connector shares.
Getting help
For questions about your WaitQ account, lists or connections, contact WaitQ support at support@waitq.app.