With Make, WaitQ can send new guests, orders, status changes, bookings and customers to thousands of other apps, such as Google Sheets, Slack, HubSpot or Mailchimp. It can also add guests, orders and bookings to WaitQ when something happens in your other tools.
In Make, each automation is a scenario: a chain of steps, called modules, that runs on its own. You add WaitQ modules to a scenario next to the modules of your other apps.
Make is available on the Business plan and with an Access Pass. You need to be a business admin to create the API key. You also need a Make account.
1. Create an API key in WaitQ
Go to Integrations and click Configure on the Make card. Enter a name for the key, for example "Make", and click Create API key.
Copy the key straight away. For your security, WaitQ shows it only once. If you lose it, revoke it and create a new one.
2. Connect your WaitQ account in Make
Click Open WaitQ in Make on the Make card or in the same dialog to open the WaitQ app in Make.
Then create a scenario, or open one you already have, and add a WaitQ module: click + and search for WaitQ. The first time, Make asks you for a WaitQ connection. Click Create a connection, paste the API key you copied and save it. Every WaitQ module in your scenarios can use the same connection.
The connection is linked to the business the key was created in. If you manage more than one business, create a key in each one and add a separate connection for each in Make.
3. Build your first scenario
Start a scenario with a WaitQ trigger, so it runs as soon as something happens in WaitQ:
- Watch new orders and Watch order status changes
- Watch new waitlist guests and Watch waitlist status changes
- Watch new bookings
- Watch new guest list guests and Watch guest list status changes
- Watch new customers
The order and waitlist triggers ask you to choose a list. The booking and guest list triggers can be limited to a location or a list, so a scenario only runs for the list you care about.
Or add a WaitQ module further on in a scenario to add, cancel or find records:
- Create an order
- Add a guest to a waitlist
- Create a booking
- Add a guest to a guest list
- Cancel an order, Cancel a waitlist entry and Cancel a booking
- Remove a guest from a guest list
- Search customers, by phone or email, and Search guest list guests
If you need something these modules don't cover, Make an API call sends any request to the WaitQ API through your connection. The API documentation lists everything you can do.
Some ideas to start with:
- Add every new booking to a Google Sheet.
- Post a Slack message when a guest is checked in.
- Add new customers to your Mailchimp or HubSpot audience.
- Create a booking in WaitQ when someone fills in a form on your website.
When your scenario is ready, switch it on so it keeps running on its own.
Guests, orders and bookings created through Make get the list's usual message (joined, order placed or booking confirmed) on the list's default channel, as when you add them in WaitQ. Use Notify guest in the module to pick another channel, or Don't notify to send nothing. SMS and WhatsApp messages use your message credits. Cancel a booking sends the list's cancellation message unless you turn Notify guest off.
Manage or disconnect
Your active keys are listed in Integrations → Make → Configure, with the date each was last used. To disconnect Make, click Revoke on its key. Every scenario that uses that key stops working straight away.
If you move to a plan without integrations, your scenarios stop receiving WaitQ events until you upgrade again.
Getting help
For questions about your WaitQ account, lists or API keys, contact WaitQ support. For questions about building or running scenarios, see the Make Help Center.